Are you in the stages of submitting your online application, or just have questions about our process? The library below with our disclosures and other documents can help you get answers as well as understand who we are.
Please contact us if you cannot find an answer to your question.
Yes, we will handle it all from taking photos of your property, background checks, and credit reports.
Rent is determined based on the rental market at the time of leasing. Rent increases are reviewed at lease renewal, considering current market conditions, unit condition, and tenant tenure and performance.
We charge 10% of the rent.
For our models, we assume 10% of rent, excluding renovations, large expenditures, roofs, furnaces, etc.
With basic maintenance, not really. For any jobs over $500, owners will be consulted and have approval if not in an emergency situation.
Yes, as long as they have the proper insurance documentation. We do not mark up contractor work, so the provider does not matter to us.
We are in relatively constant communication with our tenants, so we would review any plans for their unit with them.
Yes, we have a detailed screening process involving income, credit, and background checks.
If you enter under a purchase agreement for the house or with our company, we would be able to share the leases for the property with you.
We have an after-hours call center that picks up when the office is closed. We also have procedures for after-hours and emergency issues.
We welcome any and all sources of prospects. Owners can inform us of prospects, but we have to screen all prospects consistently and make decisions based on Fair Housing guidelines and consistency.
Normally within 1-2 hours. We have a separate system focused on maintenance to bring a high level of focus to this area.
Yes, there are scenarios where a tenant is charged for repairs.
This timing depends on the level of renovation needed and the time of the year the unit is to be marketed.
We have a consistent pet policy for our units, or the owner can decide to have a pet-free property.
With our procedure, the management company is responsible for pet damage up to 1x rent.
Depends on the property and the owner. In multifamily, we typically hire a contractor for landscaping as an additional maintenance charge. Snow removal is typically the tenant's responsibility.
It depends on the property and the owner, but where tenants are responsible for snow removal, it is written in the lease.
We plan to be inside of all the units we manage 2x per year.
We communicate results to the owners on a monthly basis and arrange additional calls as needed.
Net proceeds are transferred via ACH to the Owner on a monthly basis.
We have a delinquency process to work to get the tenant paying and avoid eviction. If that is not successful, we proceed to eviction.
Yes, we manage and collect them.
Yes.
We retain a lawyer who is an expert in eviction proceedings and she represents us throughout the process.